TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com

Why you’ll love it here!

Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
401k
Community Service Day
Spotlight Awards
National Sales Excellence Awards
CFSP Prep Certification Program

TriMark is GROWING its Service Team! Incredible opportunity to advance in your career as the Service function continues to grow!

Portal-to-Portal Pay: Compensation begins from the moment you leave your home until you return.

401(k) Matching Program: Supporting your long-term financial goals with company-matched contributions.

Performance-Based Bonus Programs: Opportunities to earn additional income based on individual and team achievements.

Manufacturer-Sponsored Onsite Training: Hands-on technical training directly from leading equipment manufacturers.

Internal Career Growth: A strong focus on promoting from within and supporting professional advancement.

On-Call Bonus Pay: Additional compensation for after-hours availability and support.

Position Summary

The Service Technician reports to the Service Manager
Located in Connecticut
Full-Time
Remote

The Service Technician is responsible for providing intermediate-level service, repair, and installation of foodservice equipment at customer locations. This role requires strong customer interaction skills, technical expertise, and the ability to work independently. This position offer an incentive plan, compensation from door to door and a tuition reimbursement program that can be used for certifications that may be needed to grow into a Senior Service Technician position. This role will require travel for training purposes. This position will require up to 25% travel for training purposes.

Essential Functions & Responsibilities

Equipment Service:

Complete on-site repair and maintenance limited to: standard kitchen equipment and simple ice machines (no work performed on specialized equipment) on full on-call rotation
Run intermediate troubleshooting and test tasks
Survey safety devices and equipment on a regular basis
Manage and retain proper equipment, parts inventory, and tools on service vehicle while keeping items in a safe condition for the respective level of service
Independently work on customers' foodservice equipment.
Perform intermediate-level equipment and accessory installations.

Repair and Maintenance:

Inspect food service equipment for the purpose of ensuring safety
Identify necessary repairs and provides ongoing preventative maintenance

Inventory Management:

Manage and maintain proper equipment, parts inventory, and tools on the service vehicle.
Maintain and take periodic inventory of parts, materials and components as directed.

Communication:

Provide timely and detailed service reports via assigned tablet.
Reach out to Senior Service Techs for troubleshooting or assistance periodically.
Use field automation systems (i.e., tablets, cell phones, etc.).

Customer Interaction:

Provide professional service and customer support during service calls and installations.
Comprehend customer requirements, build positive relationships, and take appropriate actions.

Safety and Compliance:

Operate vehicles in a safe manner.
Use appropriate personal protective equipment (PPE).

Documentation:

Read and interpret equipment manuals for required maintenance and service.
Maintain and take periodic inventory of parts, materials, and components as directed.

Additional Responsibilities:

Inform management regarding intermediate procedures and/or status of work orders.
Help in other jobs as needed.
Perform other related duties as required and assigned.

Competencies

Advanced communication skills with the ability to converse with customers and all levels of management.
Ability to work independently and multitask effectively.
Excellent phone etiquette, verbal, written, and interpersonal skills.
Confident presentation skills to convey information to groups of customers when needed.
Ability to troubleshoot, test, repair, and service foodservice equipment.

Qualifications & Experience

High School diploma or equivalent
1 – 2 years of experience in commercial installation and/or service and repair of foodservice equipment and kitchen/restaurant equipment, or equivalent military or practical experience.
Successful completion of an accredited Technical/Trade school preferred, with a minimum of one-year hands-on experience in commercial refrigeration.
Intermediate computer skills.
EPA certifications of Level 1 & 2 minimum; universal preferred.
Capability to work flexible shifts and to adapt to changing work schedules.
Valid Driver's License required.
Ability to successfully pass a background check post offer acceptance.

Physical Requirements

Ability to lift 75 pounds.
Bend or twist body.
Use hands to handle, control or feel objects, tools. or controls.
Stand for long periods of time.
Keep or regain their balance.
Kneel, stoop, crouch, or crawl.

#MKIndeed

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate’s unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.

In addition to base salary, this role will be eligible for participation in TriMark’s’ benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark’s commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a company, setting the standard for our industry. We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@trimarkusa.com.

Scam Alert: TriMark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. Further, all communications with TriMark recruiters will come from an e-mail address ending in TriMarkUSA.com. If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact recruitment@trimarkusa.com

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