Staff Support Associate II/UKHC

University of Kentucky
Full time Full day
$14 - $22 / hour
Lexington, KY

Required License/Registration/Certification


Physical Requirements

The physical requirements of this position include regularly sitting at a computer workstation for extended periods of time and performing tasks with repetitive motions (such as typing); and occasionally standing or walking with objects weighing up to 10 lbs.


Monday through Friday, 8:00 am – 6:30 pm

Job Summary

UK Health Connections is seeking a Staff Support Associate to provide consumers and patient’s 24/7 access to UK HealthCare. Responsibilities include responding quickly to all caller and web requests, providing physician information for referrals and forwarding calls to appropriate clinics and departments. This position will also accurately collect and enter all data into database with 100% accuracy, answer email from medical web-site and respond to all UK HealthCare web requests, as well as answer rollover calls. This position requires strong customer service skills, attention to detail, as well as decision-making and communication skills.

Skills / Knowledge / Abilities

The ideal candidate will have an excellent medical terminology background; will be well-organized and have exceptional communication skills (written & verbal); will enjoy working closely with co-workers in a supportive team environment and have outstanding computer skills; and have above-average customer service skills.

Does this position have supervisory responsibilities?

Preferred Education/Experience

Hospital or medical experience preferred.

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

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