Workforce Absence Team Lead

Full time Full day
Hazel Green, WI

The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option

Workforce Absence Team Lead


For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others

PRIMARY PURPOSE : To supervise the operations of multiple teams of examiners and technical staff for disability claims for clients; to monitor colleagues' workload, provide training, and monitor individual claim activities; to provide technical/jurisdictional direction to examiner reports on claims adjudication; and to maintain a diary on claims within the teams including frequent diaries on complex or high exposure claims


  • Supervises multiple teams of examiners and/or several technical operations colleagues for a wide span of control; may delegate some duties to others within the unit

  • Identifies and advises management of trends, problems, and issues as well as recommended course of action; informs management of new procedures and ideas for continuous process improvement; and coordinates with management projects for the office

  • Provides technical/jurisdictional direction to examiner reports on claims adjudication

  • Compiles, reviews, and analyzes management reports and takes appropriate action

  • Performs quality review on claims in compliance with audit requirements, service contract requirements, and quality standards

  • Acts as second level of appeal for client and claimant issues regarding claim specific, procedural or special requests; implements final disposition of the appeal

  • Reviews reserve amounts on high cost claims and claims over the authority of the individual examiner

  • Monitors third party claims; maintains periodical review of litigated claims, serious vocational rehabilitation claims, questionable claims and sensitive claims as determined by client

  • Maintains contact with the client on claims and promotes a professional client relationship; makes recommendations to client as suggested by the claim status; and provides written resumes of specific claims as requested by client

  • Assures that direct reports are properly licensed in the jurisdictions serviced

  • Ensures claims files are coded correctly and adequate documentation is made by claims examiners


  • Performs other duties as assigned

  • Supports the organization's quality program(s)


  • Administers company personnel policies in all areas and follows company staffing standards and training recommendations

  • Interviews, hires, and establishes colleague performance development plans; conducts colleague performance discussions

  • Provides support, guidance, leadership and motivation to promote maximum performance


Education & Licensing

Bachelor's degree from an accredited college or university preferred. Licenses as required. Professional certifications as applicable to line of business preferred


Six (6) years of claims experience or equivalent combination of education and experience required. Two (2) years of claims supervisory experience preferred

Skills & Knowledge

  • Thorough knowledge of claims management procedures and processes for disability

  • Excellent oral and written communication, including presentation skills

  • PC literate, including Microsoft Office products

  • Leadership/management/motivational skills

  • Analytical and interpretive skills

  • Strong organizational skills

  • Excellent interpersonal skills

  • Excellent negotiation skills

  • Ability to work in a team environment

  • Ability to meet or exceed Performance Competencies


When applicable and appropriate, consideration will be given to reasonable accommodations

Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical : Computer keyboarding, travel as required

Auditory/Visual : Hearing, vision and talking

NOTE : Credit security clearance, confirmed via a background credit check, is required for this position

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Job Description The Operations Manager’s responsibility is to deliver on overall customer promise by communicating and supporting the business strategy related to operations processes, policies and procedures. It is the department manager’s role to maintain and improve the physical condition...
Hazel Green, WI
MidWestOne Bank
Full time Full day
Overview: Responsible for the ongoing management of relationships to assist the assigned Banker(s) in realizing efficiencies, quality of the process and product, retention, and expansion of banking relationships consistent with the Region’s goals and objectives for growth, credit quality, and...
Hazel Green, WI
Four Oaks Family And Childrens Services
Part time Full day
Who are we? At Four Oaks, we believe that every child needs the opportunity to succeed. It’s more than our mission – it’s the passion that permeates everything we do. Four Oaks has grown to become one of the state’s...
Hazel Green, WI