Logistic Operator _ Transportation

Woongjin, Inc
Contractor Full day
Plano, TX

Company Description




Our Mission


Woongjin is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients.  We have a strong moral code that includes the service of goodness without expectations of reward.  We are motivated by the sense of responsibility and servant leadership.




Job Description




•        SOP/Work Instructions maintenance and ensuring operational best practice in line with customer requirements as well as ensure operational SOP compliance


•        Make booking of cargo (FTL/LTL) delivery to carrier correctly, make sure carrier make appointment with warehouse and pick up cargo on time, track cargo moving status


•        Troubleshoot all happenings from booking to cargo delivery with in a timely way


•        Daily liaison with customer, carriers, internal staffs


•        Maintaining essential account documentation with up to date information and ensuring that it is collated and stored so as to be readily accessible


•        Increase customer satisfaction and business share through regular contact (i.e., phone, email)


•        Monitor account issues and communicate/liaison with management to implement/drive solutions


•        Recommend when needed changes in current processes


•        Reporting as needed (Service failure report, claim/damage report, others)


•        Accuracy of data entry into Cello and other systems as needed


•        Monitor trends and report changes to Management for action




Qualifications




•        Education: College preferred


•        4+ years in FTL/LTL Truck dispatching experience 


•        Outlook, Microsoft Office application such as Excel/Power point/Word


•        Excellent written and oral skills (English)


•        Able to engage and work directly with customers


•        Problem solver mindset


•        Self-motivated


•        Organized


•        Handle high pressure and fast pace operations as needed


•        Strong work ethic


•        Open to learning other modes of transportation as needed




Additional Information



All your information will be kept confidential according to EEO guidelines.

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