Retail Sales Associate

Harbor Freight Tools
Full time Full day
Green Bay, WI

Job Description


Our Associates (part-time) support the leadership team through operational execution and delivery of a rewarding customer experience. Our Associates (part-time) are part of a retail team of high‐achievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Associate (part-time) position and demonstrate Harbor Freight Tool's Core Principles.


Profit Maximization



  • Consistently exhibit expected behaviors to exceed financial goals

  • Participate in company programs

  • Participate in special events


Operational Execution



  • Proficient in all assigned areas of responsibility

  • Accurate and timely completion of workload

  • Adhere to all company policies and procedures


Talent Optimization



  • Exhibit job proficiency and expected behaviors

  • Contribute to a team atmosphere


Customer Experience



  • Provide a helpful customer experience

  • Ensure items are in-stock

  • Ensure items are priced right

  • Maintain a safe, clean, and organized retail store


Success Drivers


Action Oriented



  • Is action oriented and full of energy for the things they see as challenging

  • Enjoys working hard

  • Shows initiative


Composure



  • Is calm and professional under pressure

  • Does not become defensive or irritated


Customer Focus



  • Acts with internal and external customers in mind

  • Understands how operational execution directly affects the customer experience

  • Establishes and maintains relationships with customers and associates through respectful and effective communication.


Shared Duties


Profit Maximization



  • Adherence to Injury Illness Prevention Program

  • Assist in execution of Physical Inventory Standard Operating Procedure


Talent Optimization



  • Commitment to continued learning and self-development

  • Drive and support teamwork


Operational Execution



  • Daily Download review


Customer Experience



  • Meet Customer Experience expectations

  • Friendly

  • Available


  • Quick



  • Execution of store recovery standards

  • Execution of daily cleaning checklist


Primary Duties



  • Participate in:

  • Name Collection

  • Extended Service Plan Program

  • Inside Track Club Program

  • Efficient processing of point of sale transactions

  • Act as witness for till, safe, and deposit counts

  • Other duties as assigned


Additional Duties



  • Execution of:

  • Planograms

  • Pricing


  • Display Planner



  • Execution in accordance with Standard Operating Procedure:

  • Floor First Receiving

  • Replenishment

  • Recalibration

  • Cycle Counts


Requirements


Experience



  • Retail or Customer Service experience preferred


Education



  • High School graduate/Equivalent preferred


Physical Requirements



  • Ability to communicate with customers and associates in person and via e-mail and telephone.

  • Ability to intermittently lift, push and/or pull up to 50 pounds.

  • Requires standing and moving for an entire shift. Ability to lift, bend, kneel, climb, crawl and/or twist. Ability to safely climb up and down a ladder.

  • Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP.


Availability



  • Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the retail business.

  • Regular attendance is an essential function of the job.

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