Logistics Claims Operator

Woongjin, Inc
Contractor Full day
Plano, TX

Company Description

We are looking for a talented Claim Operator for a client that is a conglomerate known all over the world. This is your chance to work with the big dogs if you haven't already.

Our Mission

WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Job Description


  • File shortage claims based on shortage investigation from SP report management, theft notification, WH notification

  • File damage claims based on damaged returns

  • Update new claims and remove closed/paid claims from recovery list

  • Communicate with 3PL/Carrier/Client to recover claim payment, review declines if valid

  • Gather BOL, POD, different invoices from GMP, WMP

  • Gather/analyze claims, payment data on monthly basis for reporting

  • Update all outbound information needed for all invoices and determine ownership of each line item

  • Review invoice deductions to determine credit validity

  • Review UPS tracking to determine credit validity

  • Update SP report on weekly basis to share with client claim team for review

  • Conference call with carrier/client to discuss/resolve escalated issues (need basis)

  • Gather claim documents to send to insurance

  • Validate which invoice needs to be added to documentation for insurance recovery

  • Gather all claims information for insurance claim, send to SFM no later than the 10th

  • Investigate and support as needed

  • Perform other duties as assigned


  •  Relevant (preferred) minimum of 3 years’ worth of experience in a Cargo Claim operation position.

  •  In lieu of Cargo claim experience, a minimum of 3 years in Transportation/Logistics, Inventory control and/or Warehousing operations.

  • General knowledge of shipping operations.

  • Commitment to excellence and high-standards.

  • Excellent written and verbal communication skills.

  • Strong attention-to-detail, accuracy, problem-solving skills.

  • Excellent organizational skills.

  • Ability to accomplish tasks in a timely manner.

  • Computer skills: ability to understand and perform job tasks using computer programs, such as MS Office Products (particularly excellent for Excel) and ERP system knowledge.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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