Hannaford To Go Supervisor - Hannaford

Delhaize America
Full time Full day
Nashua, NH

Job Title: Hannaford To Go Supervisor TRAINEE


Department: Hannaford To Go


Reports To: Assistant Store Manager, Service


THIS IS A TRAINEE POSITION, MUST BE WILLING TO TRAVEL TO LOWELL, DRACUT, CHELMSFORD, NASHUA, TOWNSEND, PELHAM AND HUDSON


Note: Stores in the pilot program are approved to post this position. If your store is not part of the pilot program please reach out to your Director of Operations.


Primary Purpose:


Lead the Hannaford to Go Team and assist the Assistant Store Manager – Service in maintaining department operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of the Hannaford Strategy.


Duties and Responsibilities:



  • Lead the Hannaford To Go Department operations in accordance with established department standard practices, in the absence of the Assistant Store Manager – Service.

  • Lead excellent customer service and goodwill by role modeling and providing high standards in customer service and sales building.

  • Support that department conditions involving appearance, safety, sanitation, and food safety are maintained at the highest level.

  • Maintain accurate records and assist in making sure all yearly certifications are up to date.

  • Utilize company tools such as: financial reports, scheduling, productivity, ordering and business information systems.

  • Assist in creating and maintaining effective work schedules to meet customer service standards as well as associates' personal needs.

  • Use good judgement in the delegation, assignment, and follow up required for the efficient performance of the department.

  • Provide real time coaching, feedback, and assist with the performance management process.

  • Assist in training and developing associates to meet department needs.

  • Maintain solid communication in the department and with store management.

  • Observe and follow all company policies, established standard practices and legal requirements.

  • Perform all other duties and projects as assigned.


Requirements Qualifications:



  • A high school graduate or equivalent preferred.

  • Retail customer service experience preferred.

  • Ability to lead and direct others.

  • Understanding of store operations preferred.

  • Effective communication, customer service and selling skills.

  • Effective interpersonal and organizational skills.

  • Ability and willingness to learn multiple tasks and technical requirements of the job.

  • Ability and willingness to learn multiple tasks and technical requirements of the job.

  • Strong problem solving skills.

  • Must meet minimum age requirements.


Physical Requirements:



  • Perform repetitive hand and arm motions.

  • Stand or walk 100% of the time.

  • Continuous fine finger motions such as pinching, grasping when handling money.

  • Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion.

  • Push or pull up to 75 pounds on occasion.

  • Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.

  • Have sufficient visual acuity to read the RF unit display screen as well as check identification cards, checks, invoices and other written documents.

  • Work in and out of inclement weather when necessary.

  • Gather up to 5 shopping carts and push them to designated area.

  • Ability to use computers, calculators and communication systems required to perform all job functions.


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