Customer Service Representative

Public Storage
Full time Full day
Silver Spring, MD

Company Description



As a Property Manager, you aim to provide superior customer service and a positive and welcoming experience to all customers, but not in the early morning or late at night. You enjoy providing solutions to customers and selling products and services. You do not mind splitting your time between the office and outdoors to ensure the grounds and buildings are at a quality you can be proud of. If this is you, you have found your fit; our full-time Property Manager position is perfect for you and we will train you to succeed! We are Public Storage, established in 1972; today we have thousands of locations nationwide and are recognized as the leader in the self-storage industry!



Job Description




Excellent Customer Service



  • Provide outstanding customer service; recommend storage solutions and assist them with their storage needs

  • Welcome customers and make their move-in a positive experience through friendly interaction and knowledgeable guidance

  • Take pride in the appearance of your property; maintain a clean and debris-free location for a great customer experience

  • Consult and sell Public Storage packing and moving supplies


Day-to-Day Business



  • Work independently or with other team members at multiple locations

  • Days will consist of a mix of customer service and property upkeep

  • Make customer calls regarding their account, collections and other items; document notes on the computer system

  • Conduct daily physical storage unit inspection; confirm inventory availability and ensure spaces are secure and/or ready to rent

  • Manage, audit, balance cash drawer; prepare and make daily deposits

  • Perform cleaning and maintenance such as sweeping, mopping, picking up trash and wiping windows to ensure a great customer experience

  • Partner with District Managers and other team members to exceed company goals and expectations


BENEFITS



  • Hourly rate of 13.00

  • On-site company housing at many locations

  • Extensive paid training and coaching plans to grow your interpersonal and business skills – we want you to succeed!

  • Comprehensive group healthcare programs

  • 401(k) with generous employer match

  • Paid time off

  • Next level roles and career opportunities throughout the United States


 




Qualifications





  • Successful candidates come from a variety of customer-centered environments including retail, restaurant, fast food or other service based companies
  • Minimum one year of customer service and/or sales experience
  • Energetic, outgoing and delivers service with a smile
  • Strong communication, problem solving and time management skills
  • Valid and current driver's license with reliable personal transportation used during the work day
  • Can work from 9:30 am to 6:00 pm any day of the week, including weekends and holidays
  • Adaptable – comfortable working alone or with other team members at multiple locations
  • Proficient in Windows-based computer programs and data entry such as account notations and balancing daily transactions
  • Perform cleaning and maintenance such as sweeping, mopping, picking up trash and wiping windows




  • Additional Information



    All your information will be kept confidential according to EEO guidelines.

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