Customer Success Manager, Video (CTV Publishers and Platforms)

PubMatic
Full time Full day
New York, NY

Company Description



PubMatic delivers superior revenue to publishers by being the sell-side platform of choice for agencies and advertisers. The PubMatic platform empowers independent app developers and publishers to maximize their digital advertising monetization while enabling advertisers to increase ROI by reaching and engaging their target audiences in brand-safe, premium environments across ad formats and devices. Since 2006, PubMatic has created an efficient, global infrastructure and remains at the forefront of programmatic innovation. Headquartered in Redwood City, California, PubMatic operates 14 offices and nine data centers worldwide.



Job Description




Customer Success Managers (CSMs) are the primary owners of PubMatic’s global Publisher base. As a CSM, Video (CTV Publishers and Platforms) you would develop strategic partnerships with our premium Publishers to grow their digital advertising business, focusing on the programmatic revenue opportunity. In order to do so, our CSMs closely consult with key strategic and tactical contacts through long-term relationship development, and deep understanding of PubMatic’s product offerings and market forces.


In this role, you would have quarterly top-line revenue targets, and be responsible for ensuring PubMatic exceeds the Publisher expectations whilst protecting their brand. Through regular check-ins, rigorous performance analyses, cross-functional project management and industry event attendance, CSMs act and are seen as programmatic specialists and advisors who achieve results.


You would report into the Director of Customer Success, East who oversees the broader regional Publisher portfolio.


Responsibilities:



  • Manage a portfolio of high-spend and high-potential Publishing businesses by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks and creating multi-quarter plans for achievement

  • Leverage your analytical skills and knowledge of the programmatic marketplace to influence advertising strategy and execution towards “programmatic-first”

  • Meet or exceed targets consistently, while prioritizing and delivering outstanding customer experience to PubMatic’s publishers

  • Develop an understanding of technical aspects of ad serving and SSP functionality

  • Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success

  • Generate business plans by collaborating with specialists, Engineers and Product teams and defining business goals, key strategies and success metrics


Requirements: 

  • At least 2-5 years prior applicable experience in a Customer Success role (ideally at SSP’s or Publishers)

  • Familiarity with Programmatic basics and relevant industry trends (expert level knowledge not required)

  • In depth knowledge of Video Ad Serving Protocols (VAST, VPAID) and various types of video ads

  • Experience in competitive analysis across the video ecosystem

  • Knowledge in regard to RTB/PMP and ad Networks; knowledge of Header Bidding/Wrapper and various ad formats/ad platforms is a plus

  • Knowledge of video Ad Servers & platforms such as LKQD, Springserve, Adzerk and Freewheel; exposure to DFP, Mopub is a plus

  • Understanding of buying patterns in a programmatic environment

  • Proficient understanding of the linear TV market and the transition from linear to digital (programmatic)

  • Experience working with high growth clients. Proven success building relationships with and influencing the perspective of decision makers

  • Strong process management and analytical skills, making it easy to juggle multiple client needs and projects

  • Strong presentation skills 

  • Experience working with Excel

  • Bachelor's Degree




Additional Information




PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. 


We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


All your information will be kept confidential according to EEO guidelines.

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