Installation Coordinator

50 Floor
Full time Full day
Newport News, VA

Position Summary:


We are seeking a team-oriented Installation Coordinator for our growing branch location. This position works to ensure installation teams are well-trained with a goal of quality work and positive customer experience.


The Installation Coordinator will be in constant communication with Installers and customer throughout the flooring installation process. Candidate must have leadership qualities, strong organization skills and communicate well with various personality types.


Position Responsibilities:



  • Oversees recruitment, development and supervision of third-party flooring contractors

  • Assists customers and Installers to identify solutions to installation related issues

  • Routes/schedules team of contract installers daily

  • Visits new installers job sites to inspect work quality and compliance with company standards

  • Maintains order status daily and update company software with pertinent data

  • Works to maintain both customer satisfaction and Installer business relationship


Skills Needed to Succeed:



  • Strong management skills

  • Positive and professional with the ability to maintain a calm demeanor during hectic periods

  • Customer-oriented approach and desire to assist others

  • Ability to work as a team

  • Excellent written and verbal communication

  • Strong time management skills and ability to prioritize work

  • Must work well with limited direction using independent judgement

  • Demonstrate a sense of urgency


Requirements:



  • 1+ years of experience managing staff; contractor management preferred

  • 1+ years of experience in the flooring and/or home improvement industry preferred

  • High School Diploma or equivalent

  • Ability to work a five-day, 40+ hour work week, including availability on some Saturdays. Additional days or hours may be required based on volume and seasonality, in addition to the flexibility to take calls afternoon/evening and/or weekend hours.


Company Overview:


50Floor is one of the fastest growing shop-at-home specialty retail flooring companies in America. Our success can be attributed to core values of customer satisfaction and using our buying power to offer the highest quality products at the best prices in our market. We have a unique approach to customer service in that we partner with customers through each step of the selection process. This starts with our sales associates meeting customers in their own home to provide flooring options tailored to that individual customers needs all the way to calling after installation to ensure our customers were 100% satisfied with their experience.


A family owned business, 50 Floor is home grown in Atlanta, Georgia and committed to maintaining a local business feel in all locations across the nation. We achieve this by maintaining a small company culture and keeping in touch with the individual communities where we do business.


We enjoy a casual work environment where employees and customers are regarded as family. At 50 Floor, no single person is attributed to our success, our success can be traced back to a single common denominator held by all contributors which is "the desire to be the best."


Company benefits and perks:



  • Casual work environment

  • Team building events such as doughnut day, holiday luncheons, barbecues, etc.

  • Premium 401k Investment Plan with a dollar for dollar match up to 3%

  • Medical Insurance with several plan options including a Health Savings Account

  • Prescription Drug Coverage

  • Dental Insurance

  • Vision Insurance

  • Life Insurance and AD&D

  • Short-term & Long-term Disability

  • Ancillary Insurance for Accident, Critical Illness, Long-term dependent care and more...

  • Paid Holidays

  • Vacation time that grows with years of service

  • Sick time

  • Perks An employee discount purchasing program


About 50Floor...


50Floor is one of the fastest growing shop-at-home specialty retail flooring companies in America. Our success can be attributed to core values of customer satisfaction and using our buying power to offer the highest quality products at the best prices in our market. We have a unique approach to customer service in that we partner with customers through each step of the selection process. This starts with our sales associates meeting customers in their own home to provide flooring options tailored to that individual customers needs all the way to calling after installation to ensure our customers were 100% satisfied with their experience.


A family owned business, 50Floor is home grown in Atlanta, Georgia and committed to maintaining a local business feel in all locations across the nation. We achieve this by maintaining a small company culture and keeping in touch with the individual communities where we do business.


We enjoy a casual work environment where employees and customers are regarded as family. At 50Floor, no single person is attributed to our success, our success can be traced back to a single common denominator held by all contributors which is "the desire to be the best."


Background Checks - The company conducts background checks including consumer reports for purposes of hiring or contracting. By submitting your resume and/or application, you authorize to transmit and store your information in the companies recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications.


Equal Opportunity - All qualified applicants will receive consideration without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

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