Entry level IT Help Desk and Facility support

ClientSolv Technologies
Contractor Full day
Denver, CO

Company Description




ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.


 




Job Description




We are seeking an entry level IT Help Desk and Facility support professional for a contract with option to hire opportunity in downtown Denver, CO.  This role will be split between the IT Service Desk Support group (IT Help Desk) with answering IT service requests through email, phone, and messenger.  The second part of the role will be assisting with the facilities support side where you will be responding to requests for operations and facility needs.   Listed below are the duties of each role: 


 


IT Help Desk Support: 


 


You will be responsible for supporting both internal and external customers on a remote basis, by phone, and some onsite support services. In this growing Windows environment, you will responsible for:


 



  • PC hardware, software, peripherals, and mobile devices

  • Network (LAN/WAN) and phone support

  • O365 Support

  • Troubleshooting and technical problem solving

  • Creating and supporting domain accounts

  • Utilizing a ticketing system to manage requests

  • Utilize Azure for device management/user administration


 


Facility Support:


 


You will be responsible for supporting internal customers with operations and facility request between locations such as: 


 



  • Moving computer equipment to a different office location and setting up

  • Miscellaneous duties in the office such as replacing lights 

  •  Coordinate external vendor service requests 


 




Qualifications




  • Knowledge of Information Technology, experience is a plus

  • Customer service skills are a must

  • Technical aptitude

  • Eager to learn 

  • Certifications in IT are a big plus

  • Ability to perform maintenance duties through the office and/or coordinate and supervise outside vendor requests



Additional Information



This contract with option to hire role will be located in downtown Denver, CO.  

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