Training Development and Implementation Specialist (TAA-03499-03.2020)

State of Colorado
Full time Full day
Denver, CO

Department Information


MOTTO


Always help.


VISION


To empower businesses and individuals through quality customer service, innovation and collaboration.


MISSION


To become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive.


Welcome to the Colorado Department of Revenue. Learn more about us here: Colorado Department of Revenue.


The Department of Revenue offers 10 paid holidays per year, paid vacation and sick leave, discounted RTD Eco-Pass, BenefitHub, CafeWell, employee wellness programs included in a great benefit package.


Division of Motor Vehicles (DMV)


The Division of Motor Vehicles (DMV) provides services used by nearly every citizen of the State. Colorado citizens utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.


Description of Job


Designs, develops, and delivers training courses to address training needs and requests for the State and Counties across the state. Determines course objectives, content, method of delivery, and training activities for training requested. Updates training materials and the appropriate training program as needed based on statute revisions or policy changes. Implements the Department of Motor Vehicles (DMV) training program, location selection, demonstrating procedures, and reviewing and updating training plans.


Performs DMV or county employee certification training. Executes employee policies and procedures training. Creates web based trainings and webinars to train local and state wide staff on job related tasks.


Provides technical assistance and support for inquiries and issues related to DRIVES. This includes answering phone calls, managing service desk tickets, and visiting offices to provide end user assistance. Position responds to customer inquiries within established timeframes. Position notifies management if a high volume of inquiries are being received to ensure back-up assistance is provided to maintain a high level of support.


Develops communication documents by request including memos, job aids, email communications, and newsletter articles. Scans, formats, and converts various materials for management, graphics, research, reports, and committees.


Designs, develops, and delivers training presentations relating to topical subjects for internal staff and county personnel.


Executes training logistics: furnishing training materials and supplies, checking equipment, registering attendees and distributing, collecting, and analyzing evaluation forms and tests.


Assists in conducting studies and assessments to pinpoint training needs for vehicle or ID document processing. Distributes survey instruments, collects data, prepares reports, and determines strategies for achieving short-term and long-term objectives.


Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights


MINIMUM QUALIFICATIONS:



  • Bachelor's degree from an accredited institution in Business, Training, Higher Education, Technology or related field of study.


AND



  • Two years of full-time professional experience employed in a position that is responsible for developing and/or delivering business systems training to adult learners in a class-room and/or virtual setting.


Substitutions:


Additional experience as listed above will substitute for the degree requirement on a year-for-year basis.


Additional education as listed above will substitute for the required experience on a year-for-year basis.


Preferred Qualifications:


The preferred candidate will possess the following:



  • Additional years experience designing and delivering training to adult learners.

  • 2 or more years experience working on a technical customer service team.

  • 2 or more years experience working in a county or state motor vehicle office

  • 2 or more years working professionally in business administration, information systems, technical customer service or other related field.

  • 2 or more years help desk experience

  • 2 or more years experience working in public service at the federal, state, county, or local level

  • Instructional Design Experience

  • Additional experience developing and delivering training to adult learners

  • Experience using audio/visual equipment and materials

  • Intermediate to advanced PowerPoint skills

  • Experience creating Web-based Training modules

  • Experience working in a position that required regular overnight travel throughout Colorado.


Experience and how it relates to the minimum qualifications, preferred qualifications, and any necessary special requirements must be clearly documented in your application. Your submitted application materials will reviewed to determine the top group of applicants moving forward in the selection process. Resume and cover letter are required to be submitted along with your online-application.


DOR REQUIRED SKILLS & COMPETENCIES: Competencies required for all DOR positions include good communications skills (both oral and written), interpersonal skills, the ability to multi-task, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers in an effective, efficient, and elegant manner.


CDOR Special Requirements:



  • All employees must be current with their income tax filings and payments with the State of Colorado. This includes successfully passing a pre-employment evaluation of your tax records/accounts.

  • Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions.


APPEAL RIGHTS:


If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.


Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.


Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb.


A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.


Applicants are strongly encouraged to apply online. However, if NOT applying online, applications from Department of Revenue employees may be faxed to 303-866-3718.


EQUITY, DIVERSITY, and INCLUSION COMPLIANCE


The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment Guidelines for EDI Compliance for Job Announcements in CO-Jobs Prepared by: Department of Personnel & Administration Division of Human Resources, Consulting Services Page 1 of 3 January 29, 2020 opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.


The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Jacqueline Brown-Tremble at jacqueline.brown-tremble@state.co.us


Supplemental Information


APPLICATION, MINIMUM QUALIFICATIONS & COMPARATIVE ANALYSIS


E-mail Address: All correspondence regarding your status in the selection/examination process will be conducted via Complete Online Application -detailing how your experience and education meet the stated minimum and preferred qualifications of the job. "See Resume" statements will not be accepted in lieu of a properly completed application.


Applicant Checklist


A "Complete Application" must include:



  • Complete Online Application-detailing how your experience and education meet the stated minimum and preferred qualifications of the job. "See Resume" statements will not be accepted.

  • Cover letter of interest-detailing how your experience and/or education meet the stated minimum and preferred qualifications of the job

  • Resume-detailing summary of work history

  • Completed Supplemental Questionnaire-found at the end of the online application

  • College Transcripts (when requested, or when using education to meet minimum qualifications)- a copy of your official or unofficial transcripts showing that your degree has been conferred and the name of your school, or your National Association of Credential Evaluation Services (NACES) accreditation.


Only complete applications submitted by the closing date for this announcement will be given consideration. Failure to submit properly completed documents by the closing date of this announcement may result in your application being rejected.


Minimum Qualifications


The online application will be used to determine if you meet the Minimum Qualification requirements. It is imperative that you read the Minimum Qualifications and make certain that job duties and education (if applicable) in your online application "draw correlations" to the Minimum Qualifications. Human Resources Analysts will not infer you meet the Minimum Qualifications if experience isn't detailed in the application.



  • Years of experience will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be pro-rated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit.)*


Comparative Analysis


The state personnel system as defined by the Colorado Constitution requires that all jobs within the classified system be filled through comparative analysis. The number and types of comparative analysis will depend on the position being filled as well as the number of qualified applicants. You may be considered for vacancies only if you have successfully completed the comparative analysis process. A comparative analysis is a process that compares specific job-related knowledge, skills, abilities, behaviors and other competencies. The process can include multiple components including structured interviews, application/resume review, oral panel examinations, written objective tests (multiple-choice, true/false), written narrative tests, performance tests, training and/or experience evaluations, or physical capacity tests.


HOW TO APPLY: Thank you for your interest. Submit an on-line application by clicking the link below or submit a State of Colorado Application for Announced Vacancy and all supplemental questions according to the instructions provided below. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed above.


TRANSCRIPTS REQUIRED: An unofficial copy of transcripts must be submitted at the time of application. Transcripts from colleges or universities outside the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. This documentation is the responsibility of the applicant and must be included as part of your application materials. Failure to provide a transcript or credential evaluation report may result in your application being rejected and you will not be able to continue in the selection process for this announcement.

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