Lead CSR, Fargo, ND

Ameripride Services, Inc.
Full time Full day
Fargo, ND

ESSENTIAL JOB TASKS AND ACTIVITIES


Typical tasks and activities for this job include, but are not limited to the items listed below. Additional duties may be assigned as needed by management.


Overall Duties


Provides route relief on delivery routes, as directed by manager (CSM, COM or GM/Branch Mgr.), in a safe and efficient manner to provide seamless service to customers.


Communicates with CSR's in advance, when possible, to seek out specifics about route coverage before route relief periods.


Creates and maintains route relief schedule for assigned routes to be approved weekly by service management.


While on route relief identifies opportunities to improve inventory management, customer satisfaction and identifies additional products and services that may benefit customers. Communicates these opportunities to the CSM/SCM and CSR responsible for route.


Assists as needed with the on-boarding and training of CSRs as directed by management.


Adheres, practices and promotes effective use of CSR processes.


Uses service tools and systems (example: Handheld) in an efficient and effective manner and is a recognized expert in utilization of systems.


REQUIRED QUALIFICATIONS


Potential candidates for this job will be sought that have strong indication of capability with the following items. Commercial Vehicles Operation


Must be physically qualified to drive a Commercial Motor Vehicle and carry a medical examiners certificate stating such qualifications as dictated by Company, Federal (Such as FMCSR 391.41) or Provincial regulations in the country in which the job duties will take place.


Minimum Education/Experience


Proven record of punctual work attendance.


Basic Math reasoning skills.


Excellent driving record.


Lifting Ability: up to 100 pounds: Push/Pull Ability; up to 300 pounds – assisted.


Capability to work in a fast paced work environment.


Capability to work with people and teams in a collaborative and supportive manner strongly desired.


Preferred Education or Experience


Two years industrial laundry experience or route service experience.

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