General Manager Public Works (Street Maintenance Division)

City of Detroit
Full time Full day
Detroit, MI


Under general supervision of the Director and the Deputy Director, the General Managers main responsibility will be to direct, plan, manage, coordinate, and administer the Street Construction and Maintenance Division Operation (SMD) at the City of Detroit Department of Public Works Street Maintenance Division (SMD). The General Manager will be in charge of all programs, projects and activities related to the SMD division. The SMD performs a wide range of different and diverse activities including but not limited to the following; residential street resurfacing, pothole maintenance, speed cushions installation, streets sweeping, viaducts, special events barricading, snow removal operations during the winter season. An employee in this class will be accountable and responsible for managing the staff in the SMD, responsible for all equipment, supplies and materials needed to perform the operational activities. The SMD Operations focus mainly in the following functions: Operation management, Coordination and Collaboration, Business Process Improvement, Staff Management and Budget Planning & Reporting.

Examples of Duties

A. Operation Management

  1. Manages the methods, procedures, work flow, priorities, and operations of an agency major services function or activity.

  2. Manages and evaluates effects of process improvement initiatives.

  3. Administers the implementation and management of special programs and projects.

  4. Implements and evaluates plans to resolve organizational and operational problems.

  5. Implements new techniques, procedures, processes, and workable solutions to accomplish organizational strategies.

B. Coordination and Collaboration

  1. Individually, and through designated managers, coordinates the work of several units or sections in accomplishing objectives.

  2. Consults with higher level management and recommends broad service or control strategies to accomplish organizational goals.

  3. Confers with managers and instructs employees on legal requirements and policy interpretation

  4. Leads joint activities with other division managers and department representatives to address service concerns.

C. Business Process Improvement

  1. Aligns operational goals with department strategic plan and coordinates their implementation and evaluation.

  2. Establishes or implements service goals, measurements, and performance standards aligned with agency's governance goals.

  3. Evaluates the efficiency of designated processes, methods, procedures, and policies to identify critical areas for improvement.

D. Staff Management

  1. Develops workforce through staff planning, succession and progression planning, coaching and counseling, collaboration with employees on career paths, and competency development.

  2. Evaluates employee performance through collaboration on assignments and projects and review of results.

  3. Confers with employees on questions and concerns of performance, attendance, conduct, and changes to policies and procedures.

E. Budget Planning & Reporting

  1. Prepares and monitors an annual budget.

  2. Supervises the procurement initiation process, contractual analysis and the preparation of statistical reports.

  3. Monitor all different supplies including equipment, materials and tools needed to perform the work.

Minimum Qualifications

A Bachelor's degree in a related field of study. Certain positions may prefer, or require a Master's degree.

Nine years of work related experience that includes six years of professional administrative experience directly related to the specified position, including line supervisory or team leader responsibility and authority.


  • Interview: 70%

  • Evaluation of Training, Experience and Personal Qualifications: 30%

  • Total: Interview and Evaluation of Training, Experience and Personal Qualifications: 100%

  • Detroit Residency Credit: 15 points

  • Veterans' Preference: 0 to 15 points


Equivalent combinations of education and experience that provide the required knowledge, skills and abilities will be evaluated on an individual basis.


  • Generally accepted methodologies used in the function managed.

  • Laws, policies, and procedures that affect the function managed.

  • Capabilities and applications of information technology that support function managed.

  • Contemporary financial concepts and best practices.

  • Quality management and process improvement principles.


  • Applying the principles, best practices, and procedures of function managed.

  • Developing, implementing, and evaluating strategic management plans.

  • Developing, implementing, and evaluating service delivery procedures.

  • Planning and managing budgets.

  • Analyzing data and developing effective and economical responses.

  • Analyzing and interpreting statistical data.

  • Priority management.

  • Project management.


  • Identify and resolve operational and organizational problems.

  • Provide leadership, vision, and direction to employees.

  • Develop, implement and evaluate process improvement initiatives.

  • Acquire additional training and knowledge of contemporary principles and best practices of function managed.


Continuing education and development in leadership style and management subjects and techniques.

Some positions may require special licenses and/or certifications.

Candidates considered for placement in this classification may be subject to a Criminal Background Investigation based on the requirements of the position.


Must be able to perform the essential functions of the class, which involve reading standard English text, conducting team meetings, and frequent oral and written communication with others. Work is sedentary to light. Work is performed in a typical office environment with exposure to computer monitors. Some assignments require site visits and occasional travel.

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