Business Support Consultant 4 - Group BPM - Consumer and Small Business Banking

Wells Fargo
Full time Full day
West Des Moines, IA

Job Description


Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.


At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.


Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.


Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.


We believe that Process Excellence is made up of elements of leadership, teamwork, methods, and practices. We believe it is foundational to the repeatability of any operation, service, function or capability we utilize in the bank. When learned and embedded into a business culture, a business can transform many key attributes including quality, cost, risk and productivity. Ultimately, we want to create an environment that maximizes the talent of our team members and our knowledge of Process Excellence so that we can deliver world class solutions and services to our customer base.


The Business Support Consultant 4 will consult and provide leadership to Consumer and Small Business Banking BPM teams to ensure a successful Process Excellence implementation plan; including readiness assessments, process model delivery and communications that are strategic in nature.


Required Qualifications



  • 8+ years of experience in one or a combination of the following: administrative support, project management, implementation, business operations or strategic planning demonstrated through work or military experience

  • 7 + years of experience writing and editing internal communications and training-related materials in a corporate environment

  • 5+ years of change management experience


Desired Qualifications



  • Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders


Other Desired Qualifications



  • Experience with leading implementation on large scale initiatives (readiness assessments, training and communication planning)

  • Experience leading operations and delivery of a product


Job Expectations



  • Ability to travel up to 10% of the time


Street Address


GA-Atlanta: 3579 Atlanta Ave - Atlanta, GA


NC-Charlotte: 301 S Tryon St - Charlotte, NC


TX-DAL-Downtown Dallas: 1445 Ross Ave - Dallas, TX


CO-Denver: 1700 Lincoln St - Denver, CO


IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA


MN-Minneapolis: 2701 Wells Fargo Way - Minneapolis, MN


AZ-PHX-Central Phoenix: 100 W Washington St - Phoenix, AZ


OR-Portland: 350 Sw Jefferson - Portland, OR


NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC


UT-Salt Lake City: 299 S Main St - Salt Lake City, UT


TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX


MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO


Disclaimer


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.


Relevant military experience is considered for veterans and transitioning service men and women.


Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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