Service Coordinator (Bilingual English/Spanish)

Catholic Charities
Full time Full day
Tampa, FL

Description: HUD 202 Service Coordinator is responsible for assisting residents in obtaining services from the community to enable them to fulfill the requirements of their lease, to maintain their quality of life, and to enable them to live as independently and self-sufficiently as possible.


  • Provide general service management, which includes intake, education (services available and application procedures), and referral of residents to service providers in the general community. These social services may include meals-on-wheels; transportation, home health aides, homemakers, financial assistance, counseling, preventative health screening, and other needed services.

  • Study available community services and their requirements and then develops a Resource Directory. This directory will include a listing of local service providers that can be contacted to provide assistance to residents.

  • Educate residents on service availability, application procedures, and client rights and help them obtain benefits for which they are eligible.

  • Monitor the ongoing provision of services from community agencies and keep the case management and provider agency current with the progress of the individual.

  • Serve as a liaison to community agencies, network with community providers, and seek out new services available to the residents.

  • Analyze the types, frequency, and other characteristics of services residents use, need, and want.

  • Research residents participation in, and satisfaction with, educational and social programs, residents interest in new programs, and barriers to greater participation.

  • Organize programs on topics of interest to residents.

  • Distribute free materials from organizations such as State and area agencies on aging, the American Association of Retired Persons, the National Council on the Aging, senior centers, Councils on Aging, or the services or programs themselves (such as Medicare and Medicaid).

  • Organize meetings to teach residents about housing development rules, regulations, and operations.

  • Connect residents with educational and recreational programs through the city, senior centers, etc.

  • Help residents interpret mail; may fill out forms that they cannot fill out themselves; arrange utility, phone, medical, and other payment schedules; address errors or misunderstandings related to Social Security earning, insurance billing, or death or survivors benefits; make funeral arrangements for a loved one; connect with hospice and bereavement counseling or supportive services; solve bureaucratic problems.

  • Help residents obtain equipment and devices such as walkers, wheelchairs, Talking Books, large-print telephones and other visual aids, grab bars, hearing aids, devices that compensate for impaired hearing, lever door handles, and emergency response systems.

  • Distribute emergency forms and help residents fill out forms with their vital statistics information (to be kept with residents).

  • Promote resident participation in local senior centers.

  • Get residents involved in HUDs Neighborhood Network Program, SeniorNet, or other computer-oriented programs aimed at reducing isolation and increasing independence.

  • Comply with administrative and program record keeping tasks in a prompt and accurate manner.

  • Responsible for assuring and maintaining accurate resident records and files

  • Collect supplementary information needed to assist residents.

  • Complete and update residents files in accordance with agency Guidelines

  • Represent the program in appropriate meetings; public forums, partner agency meetings, workshops, etc.

Other Responsibilities:

  • Complies with all applicable training requirements.

  • Complies with all company safety, personnel, and operational policies and procedures.

  • Complies with work schedule to ensure effective operations of Agency programs.

  • Contributes positively as a member of a productive and cooperative team.

  • Participates in Agency Performance Quality Improvement (/PQI) program and Accreditation/Reaccreditation process.

  • Performs other duties as necessary to fulfill Catholic Charities Diocese of St Petersburg, Inc Mission.

Required Knowledge, Skills, and Abilities:

  • Able to speak, write, and understand English.

  • Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers and able to work with diverse racial, ethnic, and economic groups.

  • Flexible work schedule including evenings, nights, weekends, and holidays.

  • Ability to set appropriate limits, work under deadlines, and multi-task.

  • Ability to organize, prioritize, self motivate, and deliver results.

  • Excellent communication and listening skills.

  • Possess strong work ethics.

  • Successfully pass an FDLE Level II background screening.

  • Valid Florida drivers license, ability to drive van or bus, and have reliable transportation.

  • Mission-driven attitude supplemented with integrity and passion.

  • Adherence to the highest ethical standards, personally and professionally.

  • A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance.

  • Evidence of deep alignment with Catholic Charities Diocese of St Petersburg, Inc Mission and Values.

  • Will make a Commitment to serve all people with Respect, Compassion, and Cooperation in the spirit of a unifying God.

Education & Experience:

  • BSW or related degree or AA with commensurate experience in related field.

  • Minimum 2 years of experience in social service delivery with senior citizens, disabled, and/or low-income families.

  • Demonstrated working knowledge of entitlement programs, supportive services, and other resources.

  • Fluent in English and Spanish.


  • Basic Major Medical, Dental, and Vision for Employee. Additional coverage available. Employee Medical Premium 100% paid by company.

  • Basic Life Insurance

  • Basic Accidental Death and Dismemberment

  • Short-term Disability Plan

  • Long-term Disability Plan

  • Personal Time Off for vacation, illness or personal business (PTO)

  • Paid Holidays (11)

  • Agency Pension Plan

  • Employee Assistance Program (EAP)

  • Supplemental Life Insurance (Optional Benefit)

  • 401K (Optional Benefit, this is a voluntary self-contributory plan)

  • Health Care Flexible Spending Account (Optional Benefit)

  • Dependent Care Reimbursement Account (Optional Benefit)

  • Additional Benefits through AllState (Self Contributory Optional)

  • Cancer Policy

  • Group Critical Illness,

  • Accident Insurance Hospital Confinement

  • Direct Deposit

  • Staff Training

  • Tax-Deferred Payroll Options available

Catholic Charities is an Equal Opportunity Employer that values the strength diversity brings to the workplace. EEO/AA/ADA Employer.

Catholic Charities participates in the US E-Verify program.

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