Vice President, Operations (Remote USA)

TTEC
Full time Full day
Las Vegas, NV

Vice President, Operations (Remote USA)


TTEC is seeking a Vice President, Operations to join our customer care team. You are a high energy leader who can motivate and coach those around you. If this sounds like you, and you're looking for a rewarding career, then TTEC's Operations team might be the place for you!


What you'll be doing:


The VP of Operations is responsible for the overall strategy of the Operations team. This means that you are responsible for fulfilling the high expectations we set for our client relationships. We want to meet our promises and find new ways to consistently perform. In this role, you will work directly with our marketing and sales team to foster new business opportunities, uncover prospective expansion options, and continuously deepen current client relationships. In this role, you will be directly responsible for the relationship with one strategic account with accountability for the programs' P&L.


What you'll bring to us:



  • Develop and maintain strong, positive client relationships with clients by building a bridge to the client and evaluating the opportunities for growth.

  • Prepare business plans for new markets and expansion of existing markets. Overall development of business operations, broadening the company's business around the globe.

  • Establish and execute upon operating procedures consistent with the President and Executive Committee policies and objectives.

  • Evaluate the results of operations regularly and systematically and report to Executive Committee.

  • Ensure all organization activities and operations are carried out in compliance with local, state, and federal regulations.

  • Ensure that the responsibilities, authorities, and accountability of all operations departments are defined and understood.

  • Oversee the operations department to ensure a fiscally responsible operation. Preparation of cost analysis for new business ventures, entailing labor costs, industry trends, suppliers, and potential growth opportunities.


What skills you'll need:



  • Proven experience in managing a call center environment required

  • 8 years work related experience in Operations

  • Bachelor's degree or equivalent work experience

  • Experience in current core procedures and processes within a call center structure

  • Strong general management experience including operations, human capital, facilities and financial management

  • Ability to lead and partner successfully with teams, management and client

  • Ability to manage multiple, complex, on‐going tasks and projects

  • Strong coaching, people, and leadership skills

  • Data analysis skills

  • Technology acumen and reporting


TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer.


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'1718689

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