System Admin Intern

Westgate Resorts
Full time Full day
Orlando, FL

Summary


The intern will provide support for all escalated tickets from the helpdesk in both a proactive and reactive manner. Assist senior level staff on certain projects and tasks as they deem necessary.


Essential Duties and Responsibilities but not limited to...


Serves as an escalation point for Level 2 Engineers, project staff team or Help Desk staff.


Works on Best Practice documentation and knowledge base administration.


Works on support tickets in the queue, typically involving complex troubleshooting or resource and performance issues.


Qualifications


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



  • Serious interest in supporting Windows operating systems and Microsoft systems.

  • Some experience with servers in a lab environment or school setting.

  • Advanced knowledge of pc support.

  • Able to speak to users in a calm and productive manner to resolve their issues.


Language Skills


Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


Reasoning Ability


Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.


Certificates, Licenses, Registrations


A+ and N+ certification is a plus.


Physical Demands


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Work Environment


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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