Cardinal Group CompaniesFull time Full day
POSITION: Area Community Manager (Full-Time, Non-Exempt)
COMPENSATION: Biweekly, plus Benefits and Bonus eligibility
As the Area Community Manager, you are responsible for protecting, maintaining, and enhancing the value of the community while maximizing the living experience for the resident and the community over several close, geographically located communities. Areas not to exceed four (4) communities, including their primary community.
RESPONSIBILITIES (Including but not limited to):
Maintain all responsibilities of Community Manager for the assigned communities, via direct oversight of the primary community. As well as act as an advisor with responsibilities of sister communities.
Mentor and assist with day-to-day activities of loss prevention, risk management, safety/security, maintenance, marketing, leasing and ongoing facility upkeep at sister communities with the area of communities assigned to you.
Demonstrate a positive, professional and client-oriented attitude about the company with team members, residents, clients and the public.
Strive for improvements in communities' performance to meet or exceed annual financial and operational goals at all communities assigned to you.
Successfully lead onsite maintenance team members, office and leasing team members at main community and assist with sister communities assigned to you.
Assist with resident relations as they pertain to coordinating request for repairs and maintenance, understanding of rent charges, lease issues, and other resident concerns at main community and assist with those needing to be escalated before going to a cell team member.
Coordinate collection and documentation of all revenues following lease obligation of residents at main community and assist team members at sister communities assigned to you.
Participate in Cardinal U trainings as required and additional training if pursuing additional development and growth.
Monitor team member participation in Cardinal U, training webinars and professional development.
Travel to sister communities at least twice per month.
Provide insight on data integrity for all communities prior to submission to HQ.
- Champion Cardinal Culture through all communities.
Must have one (1) year of experience as a Community Manager with Cardinal Group and two (2) years' experience as Community Manager in residential property management.
Must have a strong working knowledge of leasing, marketing, construction, residential law and resident relations.
Must have reliable transportation to travel between communities up to 20% of the time.
Working knowledge of Microsoft Office Word, Excel and Google Platform.
Ability to analyze a monthly financial statement and prepare detailed budgets and operating forecasts.
Ability to note deviations from financial plan, determine causes and to provide recommendation to the company on required action plans.
Strong written and verbal communication skills.
Ability to understand and carry out industry specific written and oral direction.
Positive, innovative approach to problem solving.
Presents ideas in clear, concise, understandable and organized.
Ability to work independently as a project leader and team member.
Ability to relate well with others even while working at a distance or remotely.
Ability to work in an efficient manner with a high level of accuracy, attention to detail, and follow through.
Excellent time management and general organization skills.
Neat, professional appearance.
Strong client relations skills and previous supervisory experience is required.
- Ability to embody the Cardinal Culture and Cardinal's Core Values every day and bring them to multiple sites and large teams.
Review Budget Comparison each month for all communities. Discuss variances with Community Managers of designated area.
Review A/R with notes each month and send course of action recommendations to APM.
Provide additional oversight for quality of payables, quality of collections submissions and reclass and accruals.
Work with onsite CWOL trainers to ensure best pre-leasing practices including conducting onsite shops, shadowing tours and listening to phone calls.
Ensure Entrata Dashboard best practices are consistent ensuring functionality and minimizing inundation of dead leads.
Review Cardinal U compliance each week and help provide coverage for teams when a team member needs to complete courses.
Identify number of reviews coming in for the month against goals to improve and maintain ORA score per company standards.
Work with teams on how to overcome objectives to secure reviews.
Identify trends in online reviews to provide recommendations to improve onsite operations/practices.
Assist with recruiting and Newton accountability for all communities. In the event that there is a vacancy in Community Manager, the Area Manager will become primary point of contact and will be designated as the hiring manager for the open position.
Assist with new team member onboarding and training as needed.
Provide leadership to Community Managers and Maintenance Team Leads of designated area communities.
- Provide additional onsite oversight such as lease file audits, community report cards, and White Glove report for all communities.
Bonus to be paid out quarterly if all communities reach the below illustrated thresholds.
Favorable CNOI- $350/community
AR 2% or lower- $350/community
Favorable pre-leasing variance- $300/community
- ORA Scores maintain at 64- $200/community
Compensation will largely be allocated to primary community.
Mileage Reimbursement between communities
- Salary is allocated to primarily location. Bonuses will come from all communities unless otherwise specified by Portfolio Manager.
- Dependent on communities, time allocation will vary but a minimum of one, bi-weekly site visit is required.
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work both inside and outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet.
The Team Member must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Rare or regular travel may be required to assist properties as needed, attend training classes or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.