Senior Product Designer, Fulfillment

Full time Full day
Brooklyn, NY

Company Description

As an Etsy employee, you can do the work you love, be yourself, and make an impact in the lives of millions. Our commitments to diversity and inclusion, team culture and the spaces where we work all reflect our mission to keep commerce human

Job Description

About the role

The Fulfillment team is helping Etsy sellers meet customers’ expectations for all things shipping. Shipping is a foundational part of our experience, one that cultivates customer loyalty by delivering on the promise of receiving that special item!

You’ll be joining a newly-formed squad that is focused on connecting disparate parts of the orders & shipping workflows. We need someone to help the team define a strategy and own the execution of design solutions that make an impact on our revenue goals. We’re looking for someone who can bring a proven set of processes for solving different types of problems and experience figuring out when to apply the right tool for the job.


What is Product Design at Etsy?

Typically, product designers at Etsy work in a squad with a product manager, 3-5 engineers, researcher, and analyst. Together they drive their own part of Etsy, deliver solutions to tricky problems, and get feedback directly from customers.

Day to day, it looks like: 

  • Discovering insights, opportunities, and requirements

  • Testing prototypes and hypotheses with users to collect feedback

  • Launching experiments and evaluating how they perform and how to iterate

  • Presenting your work to peers and leadership, async and in-person

  • Taking part in weekly design critiques, workshops, all hands and squad meetings

  • Thinking and writing about your process and documenting your decisions 

Senior level at Etsy means:

  • You can run independently or give direction to designers within your team 

  • You can lead workshops and effectively align the group around a vision and approach

  • You have a track record of working with complex flows and customer journeys

  • You can think and design at a system level, not just interface elements or pages

  • You’ll regularly make use of your soft skills: listening, negotiating, decision-making

  • You’ll spend time providing mentorship to other designers

  • You’ll play a key part in hiring, onboarding, and improving our team’s culture and level of engagement

Qualities we value in designers:

  • Effective articulation of ideas and design solutions

  • Expressing feedback with kindness and candor

  • Tolerance for ambiguity and healthy curiosity

  • Translation of quantitative & qualitative insights into design decisions

  • Contribution to our culture: motivation, optimism, quality, integrity

Please note: If you are expressing interest by applying to one Product Designer role, your application will automatically be considered for all open positions at that level. Please do not apply to roles at the same level. We have you covered!

Additional Information

At Etsy, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Etsy is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status
We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment
While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.

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